What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Number of submissions is incorrect on a downloaded report

    Asked by syntel_mettl on April 27, 2015 at 11:32 AM
    I figured out that problem by downloading the Submissions by applying date Filters but still the Data of 1st April is not being downloaded properly. I have tried it around 10 times but every time either the Total number of entries are reduced or the Entries are downloaded in a haphazard manner.
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    JotForm Support

    Answered by Kiran on April 27, 2015 at 12:37 PM

    I see that there are 13495 submissions on 1st April 2015. I am able to replicate the issue as I tried to download the submissions for this date.

    Let me also forward the issue to our next level support to take a look. You'll be posted through the thread once we have any update on the issue.

    Thank you!

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    Answered by syntel_mettl on April 28, 2015 at 02:46 AM

    Guys, we are getting tired with the persistent issues with Jotform; we are in the highest category of your clients, have a lot of business but your support and downloading issues has become unsustainable for us. 

    We are also a young company but this is no way to treat your main clients; In case this is not solved and you are unable to hand us a support person's number, we will have no option but to migrate to some other player. 

    I hope this is clear - Please reach out to us at +91 9953429259. 

    Guys, our of our clients is really pissed off with us because of Jotform and in case we dont remedy the situation, there is just one conclusion of shutting down the usage here. 

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    JotForm Support

    Answered by Kiran on April 28, 2015 at 10:00 AM

    Apologies for the inconvenience this may have caused you. The issue is already been escalated to our development team and I see that one of our development team member is looking into the issue. Also, the issue is marked with highest priority. As soon as we have an update on the issue, you'll be posted through the thread.

    Thank you for your patience and understanding.

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    JotForm Support

    Answered by alp_deniz on April 28, 2015 at 09:07 PM

    Hello,

    A fix has just been made and I have successfully downloaded your submissions, 3,000 row in each.

    Please let us know if it still persists.

    Kind regards