Account Access

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    Paul Dease 
    Asked on April 27, 2015 at 12:07 PM

    I have requested password resets but nothing has come to my email:  jpdease@me.com

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    david
    Answered on April 27, 2015 at 01:11 PM

    Hi,

    I checked our logs and it does appear as though the password reset email are being sent to "jpdease@me.com":

    Check your spam/junk mail folders to make sure the emails are not being filtered.  As far as I can tell, the reset emails are being sent successfully. 

    If they are not in your spam/junk mail box.  Let us know and we will be happy to see what else we can do.