What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account Access

    Asked by Paul Dease  on April 27, 2015 at 12:07 PM

    I have requested password resets but nothing has come to my email:  jpdease@me.com

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    JotForm Support

    Answered by david on April 27, 2015 at 01:11 PM


    I checked our logs and it does appear as though the password reset email are being sent to "jpdease@me.com":

    Check your spam/junk mail folders to make sure the emails are not being filtered.  As far as I can tell, the reset emails are being sent successfully. 

    If they are not in your spam/junk mail box.  Let us know and we will be happy to see what else we can do.