Why have I received an email saying that my Premium subscription was cancelled if I was only using Free?

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    jkokotoff
    Asked on April 27, 2015 at 12:21 PM
    I received an email with reference number 79359368 saying that my Premium subscription was cancelled. 
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    KadeJM
    Answered on April 27, 2015 at 12:23 PM

    According to our records I found you had a yearly subscription plan as of roughly a year ago that was cancelled for non-payment after the rebill attempted to charge you again and failed. 

    This was the reason why you received that email about it.

     

    Reference number     :79359368
    Order Date           :09/04/2014 09:18 AM