What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why have I received an email saying that my Premium subscription was cancelled if I was only using Free?

    Asked by jkokotoff on April 27, 2015 at 12:21 PM
    I received an email with reference number 79359368 saying that my Premium subscription was cancelled. 
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    JotForm Support

    Answered by KadeJM on April 27, 2015 at 12:23 PM

    According to our records I found you had a yearly subscription plan as of roughly a year ago that was cancelled for non-payment after the rebill attempted to charge you again and failed. 

    This was the reason why you received that email about it.

     

    Reference number     :79359368
    Order Date           :09/04/2014 09:18 AM