What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Email template is still the same even after changes were done on a form

    Asked by JuliaRogers on April 27, 2015 at 05:56 PM

    I added a scrollable terms and conditions widget.  However when I filled out a form I noticed the form did not have the new widget/terms (which were revised yesterday, April 26th).  The new form submitted still had the old agreement check box w/terms that were revised in Oct. 16, 2-14.  When I look at my form online, the widget is there, when I look at the submitted form it is not.  It also answers a question I deleted (Have we worked together before?).  See screen shot for the submitted form.  You'll have to look at the URL for the form or go here https://secure.jotform.us/form/41661137696158  I don't know how to attach/send more than one screen shot in this forum.

    What is going wrong?

    Thank you,

    Julie

    Page URL:
    https://yourpetsnanny.com/Reservation.html

    Screenshot
    new form JotForm email template old email template dirty email
  • Profile Image

    Answered by Ben on April 27, 2015 at 07:10 PM

    The reason for that Julie is that you have removed the field from the form only and not from the email template as well, so you will still see it in the email templates.

    The reason why you need to change it is because you have what is called a dirty email template - a template that has already been changed by you.

    When this happens, it is required that you make the removal / addition of any fields that are removed or added to your form manually.

    Do let us know if you have any issues or questions while changing the email template.

  • Profile Image
    JotForm Support

    Answered by jonathan on April 28, 2015 at 01:47 AM

    Hi Julie,

    If you have responded to this thread recently, I'd like to inform you that your latest message did not come through.

    Use this link http://www.jotform.com/answers/560033 instead to send again your message.

    Thanks.