How secure is information transferred via JotForm forms?

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    K. R. 
    Asked on April 27, 2015 at 11:45 PM


    I am considering JotForm as a tool to create forms for my customers to sign up for services my small business provides (a paid version). My website host/platform does not allow me to embed/add my own SSL certificate. I gather that JotForm does provide an option for secure SSL submissions of form content, and I wanted to confirm that embedding a JotForm form on a website with no encryption/SSL of its own would be a secure solution to my problem.

    When a user/customer clicks "submit", what happens to the data? Can I access it via a JotForm account securely? How would I go about doing that?

    Can a PDF of collected information be generated upon submission? Or would it be a spreadsheet? What format would the submission result be accessible as?

    Thank you in advance!
    K. R.

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    Answered on April 28, 2015 at 02:06 AM

    Update (April 19, 2018) HIPAA is available for our Gold and Silver plans. 


    Please review also the details from this post regarding security of form.

    There are ways to include security in the form using the Form Builder.

    1. -How-can-I-receive-SSL-Submissions


    2. -Enabling-Security-Certificate-Seal-on-Secure-Forms


    Let us know if you need further assistance on this.



    As for the PDF, Spreadsheet, type of data collection available -- I have move the question here

    We will attend to it separately.



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    Answered on December 24, 2017 at 06:51 PM

    We are glad to announce that Jotform Secure Online Forms page is now available, please find detailed information about all common security related questions, on the link below: 

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    Answered on April 13, 2018 at 10:04 AM

    Great news! JotForm now offers HIPAA compliance. This means users in the healthcare industry can use JotForm to collect sensitive patient information through consent and onboarding forms, medical history updates, online bill payments, and prescription refill requests. 

    HIPAA-compliant forms require a Gold pricing plan, which is only $99 a month or a Silver pricing plan, which is $39 a month. A business associate agreement (BAA) is also available upon request.

    For more information about our HIPAA-compliant forms, visit

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    Answered on April 19, 2018 at 04:31 AM

    Update: HIPAA is available for the Silver plan as well.