What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How secure is information transferred via JotForm forms?

    Asked by K. R.  on April 27, 2015 at 11:45 PM


    I am considering JotForm as a tool to create forms for my customers to sign up for services my small business provides (a paid version). My website host/platform does not allow me to embed/add my own SSL certificate. I gather that JotForm does provide an option for secure SSL submissions of form content, and I wanted to confirm that embedding a JotForm form on a website with no encryption/SSL of its own would be a secure solution to my problem.

    When a user/customer clicks "submit", what happens to the data? Can I access it via a JotForm account securely? How would I go about doing that?

    Can a PDF of collected information be generated upon submission? Or would it be a spreadsheet? What format would the submission result be accessible as?

    Thank you in advance!
    K. R.

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    JotForm Support

    Answered by jonathan on April 28, 2015 at 02:06 AM


    Please review also the details from this post regarding security of form.


    There are ways to include security in the form using the Form Builder.

    1. -How-can-I-receive-SSL-Submissions


    2. -Enabling-Security-Certificate-Seal-on-Secure-Forms


    Let us know if you need further assistance on this.



    As for the PDF, Spreadsheet, type of data collection available -- I have move the question here


    We will attend to it separately.