- sinnickelAsked on November 12, 2011 at 08:26 PM
I'm a premium member, and I created a form today, saved it, copied the source code to put on my website. When I went to test it from the website, the form looked great in Internet Explorer and Google Chrome. A few hours later, the form's Submit button did not show up in Internet Explorer. I went to Jot Form to look at the form to see what was wrong, and most of the form no longer existed, even though the only thing that hadn't loaded on the website was the Submit button. I'm completely confused, and I really need an answer. I am not really interested in having to recreate the bulk of this form. Where did it go?
I've had to send emails to all of my customers tonight explaining that our Online Service Request Form inexplicably stopped working. Not very professional.
Please help me.
- AtacanCAnswered on November 12, 2011 at 08:44 PM
We apologize for your inconvenience. I'll submit a ticket to our developers. So they can take a look at it and fix this issue as soon as possible. Can you please share the form-id with us? You also have 2 other posts about the same problem you're experiencing right now. We'll let you know via this thread as soon as it's fixed.
Thank you very much for your cooperation and understanding.
- sinnickelAnswered on November 13, 2011 at 06:16 AM
Form ID is 13155605334. Thank you for your reply.
- JotForm SupportliyamAnswered on November 13, 2011 at 06:30 AM
Thank you for this information. We'll add this detail to the ticket so that the developers can look into it.
- sinnickelAnswered on November 13, 2011 at 03:24 PM
I couldn't wait for my form to work, so I recreated it (keeping the old one with a new name). The new form works perfectly in every browser, including the date picker feature (which did not work on the old form). I was even able to activate an autoresponder.
In spite of this horrifying drama, I have to say I love Jotform and don't know how I could do business online effectively without it. Thank you for such a terrific service.
I will still be curious to see what the developers say about that disappearing form though ...
- AtacanCAnswered on November 13, 2011 at 04:41 PM
Thank you very much for the compliment. We're happy to hear that everything is fine with your new form. I'm sure that our developers will fix this issue and let you know what went wrong with your old form.
- JotForm FounderaytekinAnswered on November 14, 2011 at 05:13 AM
One possible reason might be that you might open the same form in the form builder in multiple browsers/tabs. What happens is you change it on one, but on the other one, you still have an older form. When the browser is inactive, it will not auto-save, but once you make the browser active, it will auto-save. That might cause you to go back to a previous version.
Another possible reason might be a problem while saving the form.
My suggestion would be use Clone Form feature take regular backups you forms. Especially for long forms. This way, if something like this happens, you can go back to an older version.