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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Expiration Date Not Updating

    Asked by exchangepress on April 29, 2015 at 02:52 PM

    In testing the date limit feature, I changed it to an expired date, got the error that the date had passed, and changed it back to a future date.  Even though I saved the change, the form was still recognizing today as the expiration date and not allowing access to the form.  I tried deleting the date all together, but that didn't work either.

    I created a clone of the form for us to use, but I would still like to know how to resolve this issue for the future.

    Page URL:
    http://form.jotform.us/form/50485747049161

    Screenshot
    not updating expiration date saved expired date future date
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    JotForm Support

    Answered by Charlie on April 29, 2015 at 03:47 PM

    I believe this is because you did not enable back the "Status" option in your form, it was disabled when you entered a past date in the expiration date setting.

     

    First, open your form, change the expiration date to a later date. After than, check your "Status" setting and make sure to "enable" it.

    That should resolve the problem.

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    Answered by exchangepress on April 29, 2015 at 03:59 PM

    Ah, I missed that field.  That fixed it.  Thanks!

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    Answered by raul on April 29, 2015 at 04:07 PM

    On behalf of my colleague, you're welcome.
    Feel free to contact us anytime, should you require our help.