Expiration Date Not Updating

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    Asked on April 29, 2015 at 02:52 PM

    In testing the date limit feature, I changed it to an expired date, got the error that the date had passed, and changed it back to a future date.  Even though I saved the change, the form was still recognizing today as the expiration date and not allowing access to the form.  I tried deleting the date all together, but that didn't work either.

    I created a clone of the form for us to use, but I would still like to know how to resolve this issue for the future.

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    Answered on April 29, 2015 at 03:47 PM

    I believe this is because you did not enable back the "Status" option in your form, it was disabled when you entered a past date in the expiration date setting.


    First, open your form, change the expiration date to a later date. After than, check your "Status" setting and make sure to "enable" it.

    That should resolve the problem.

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    Answered on April 29, 2015 at 03:59 PM

    Ah, I missed that field.  That fixed it.  Thanks!

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    Answered on April 29, 2015 at 04:07 PM

    On behalf of my colleague, you're welcome.
    Feel free to contact us anytime, should you require our help.