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    Soundcloud Problems

    Asked by lewisblakey on April 30, 2015 at 06:20 AM


    My form is designed to be used as a listening test and has a lot of audio recordings in it.

    When I try to preview the form or trial it myself some of the Soundcloud files are placed in the wrong order or duplicated compared to the version in the editor where they all appear in numerical order (Audio 1, Audio 2, Audio 3). The files are labelled this way so it's easy to see on the preview where it goes wrong. This is really frustrating as I need the recordings to follow the numerical order so that parts of the text aren't missed out or repeated.

    I've double checked all the soundcloud links and they are all correct. I keep replacing the specific recordings that seem to be muddled up and refreshing/checking the links and they all seem fine. What is causing this problem?

    Please help! Thank you!


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    Answered by Sammy on April 30, 2015 at 09:31 AM


    I have tested your form and the audio files on my part are loaded in the correct order.

    I would suggest you clear your browser cache, remove and re-add the sound-cloud widget.

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    Answered by lewisblakey on April 30, 2015 at 09:43 AM

    Okay thanks!

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    Answered by Jinkfenn on May 21, 2017 at 07:16 PM


    I'm having this same issue. And clearing the cache and replacing the files has not solved the problem. Please help! Thanks! Jenni
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    JotForm Support

    Answered by jonathan on May 21, 2017 at 07:45 PM


    We will resolve your issue on a new thread here https://www.jotform.com/answers/1150473