What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
How to set up Notification and AutoResponder emails?Asked by Laura Schaaf on April 30, 2015 at 09:40 AM
we've got one of your Forms on our website. You can upload e-books. Afterwards, the autor (uploader) of the e mail and me as the authorized managager should get an email that someone (the author) uploaded an e book.
Problem is, neither me nor the author gets an email or a notification of something.
Would be great if you could help me solving the problem.
Here's the link to our website: http://www.app-arena.com/ebooks_upload
Thanks a lot,
I would suggest for you to check how your notification and auto-responder are set up.
By clicking the Notification or the Auto-Responder, the Compose Email window will open. Then, click the "Reply-To and Recipient Settings" button.
For your Notification email, this is the email that you will receive when someone (Author) submits your form, here's what you need to do:
For the Auto-Responder, this is the email that your user(Authors) will receive when they submit their ebooks using your form, here's what you need to do:
That's it. If it would help best, you can first remove the Notification and/or the Auto-Responder set up currently on your form and re-create another one.
I hope this helps. If there's anything else that we can be of assistance, kindly let us know.