How to set up Notification and AutoResponder emails?

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    Laura Schaaf 
    Asked on April 30, 2015 at 09:40 AM

    Hi,

    we've got one of your Forms on our website. You can upload e-books. Afterwards, the autor (uploader) of the e mail and me as the authorized managager should get an email that someone (the author) uploaded an e book.

    Problem is, neither me nor the author gets an email or a notification of something.

     

    Would be great if you could help me solving the problem.

     

    Here's the link to our website: http://www.app-arena.com/ebooks_upload

     

    Thanks a lot,

     

    Laura Schaaf

     

    App Arena

  • Profile Image
    Mike_G
    Answered on April 30, 2015 at 11:47 AM

    Hi, Laura, 

    I would suggest for you to check how your notification and auto-responder are set up.

     By clicking the Notification or the Auto-Responder, the Compose Email window will open. Then, click the "Reply-To and Recipient Settings" button.

     For your Notification email, this is the email that you will receive when someone (Author) submits your form, here's what you need to do: 

    For the Auto-Responder, this is the email that your user(Authors) will receive when they submit their ebooks using your form, here's what you need to do:

    That's it. If it would help best, you can first remove the Notification and/or the Auto-Responder set up currently on your form and re-create another one. 

    I hope this helps. If there's anything else that we can be of assistance, kindly let us know. 

     

    Regards.