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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Using the actual email submitted in the form as the Sender Email

    Asked by Tableaux on April 30, 2015 at 12:10 PM

    I would like to see this feature added back in. The "mandril" option is not an option as we need the "Sender email" to be the same as the person filling out each form.

    We have setup order forms in JotForm. We use "Base CRM" and can send/receive emails in Base, but we cannot do that without the users email being set since all form emails are coming from JotForm instead of the individual user. 

    sender email
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    JotForm Support

    Answered by Welvin on April 30, 2015 at 12:25 PM

    Hi,

    Actually, you can do this after setting up Mandrill SMTP to your account/forms. When setting it up, make sure to select the email field as the "FROM E-MAIL" address. Your configuration should like the following:

    Save the changes and the form should now start sending you an email from the actual email address of the person filling out the form.

    Let know if you need further assistance about this matter.

    Thanks

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    Answered by Tableaux on April 30, 2015 at 12:38 PM

    That would be great but I do not have "From Email" field option...

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    JotForm Support

    Answered by Welvin on April 30, 2015 at 01:48 PM

    Hi,

    I'm sorry. I thought that you have already tried the Mandrill SMTP method to bring back the "From E-mail" option in the configuration because that is already provided in the original thread.

    Anyway, here's the guide again:

    http://www.jotform.com/help/240-Set-Email-Field-as-the-Notification-Sender-Email-Address-with-Mandrill

    Please contact us again if we can help in any way.

    Thank you.

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    Answered by Tableaux on April 30, 2015 at 02:03 PM

    AH, got it. I'll give it a try. Thanks for the prompt response!

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    Answered by Tableaux on April 30, 2015 at 02:31 PM

    OK, I've got this setup but if I try to setup another notification I get this error:

    "Error occured please try again: xxx@xxxxxx.com is already defined!"

     SIDE NOTE: "occurred" is misspelled. 

    I need to setup several forms, and need to setup 2-3 notifications for each form. 

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    JotForm Support

    Answered by Kiran on April 30, 2015 at 04:27 PM

    You should be receiving this error message while configuring the email address with Mandrill SMTP. It probably means the email ID is already configured to send emails using SMTP. To add another notifier, you need not to configure same email ID with SMTP credentials again. The email ID once configured to send emails using SMTP, you can just choose the email address from the list on any form and any notification.

    Also, you can find the configured list of SMTP email address from Sender Emails in your Account section.

    Hope this information helps. Let us know if you have any other questions. We will be happy to help.

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    Answered by Tableaux on May 04, 2015 at 11:20 AM

    OK, I think I understand. I can see why this "From Email" option is confusing for some users. I understand your reasoning for incorporated Mandrill for this feature, but I wish there was an easier way.

    Thanks again for the prompt responses. JotForm is an integral part of how we collect client data and I do appreciate your support!

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    JotForm Support

    Answered by Welvin on May 04, 2015 at 12:11 PM

    That's great to know.

    We have it before, but we've changed to activate only by adding Mandrill's SMTP to your account/forms. 

    It's our pleasure to help you. Please contact us again if we can help in any way.

    Thanks