What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Help! Is Jotform Down?

    Asked by ingenuitycc on November 14, 2011 at 10:06 AM

    I'm getting an error message of either (form cannot be decoded) or temporarily unavailable . . . Can you please give feedback?

  • Profile Image
    JotForm Support

    Answered by joey on November 14, 2011 at 10:37 AM

    Could you give us the website of the form you have issues with?

    Thank you for your patience.

  • Profile Image

    Answered by mtfc2012 on November 15, 2011 at 01:24 AM

    I am also constantly getting that message and this

    Temporarily Unavailable
    We are currently experiencing abnormally high traffic volume and working to restore all services as quickly as possible. Thank you for your patience.
  • Profile Image

    Answered by tmi on November 15, 2011 at 01:25 AM

    Same here. Started Yesterday. Surprised that you guys did not notice!!!

  • Profile Image
    JotForm Founder

    Answered by aytekin on November 15, 2011 at 01:49 AM

    We are aware of the problem and watching the logs. We are fixing them as they come. We have moved our web app servers from Nginx+Apache to Nginx only. It is supposed to be faster. Unfortunately, the new configuration is still not as stable as it should be. We are working on it. Thanks for your patience.