What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Payment tool: Unable to add because there is an existing payment tool

    Asked by Stephanie Espiand  on May 01, 2015 at 10:49 PM



    I would like to add stripe to my form but it says that I already have a payment tool. How can I delete this payment tool to add stripe?


    Thank you


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    JotForm Support

    Answered by Jan on May 02, 2015 at 05:09 AM

    Hello there as well. I cloned your form and saw that Stripe is already connected as your payment tool.

    If you want to delete the payment field then just click the "red X". Thank you.