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    Unable to get email notifications on the 2nd recipient email

    Asked by andypenn on May 03, 2015 at 07:24 AM

    I have done this many times before but for some reason I cannot get by form to send to the mail address I wish it to go to , I am getting the notifier. Is there something I may have done wrong is is it a system error.

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    JotForm Support

    Answered by Jan on May 03, 2015 at 10:52 AM

    I can see that you are using 2 email recipients in your notifications. I can also see that they are separated with a comma and a space, which is correct. The emails associated with the notifier is not on the bounce list.

    Based on these email logs, you are getting the notifications on the 1st email:

    [2015-05-03 09:11:28] Submission #306467886012225616 Form #51222470978963 SENT to cop*****@tal*****.net from noreply@jotform.com via AMAZONSES 
    [2015-05-03 07:14:44] Submission #306460883012779158 Form #51222470978963 SENT to cop*****@tal*****.net from noreply@jotform.com via AMAZONSES 

    But when I checked the 2nd recipient's email logs, I found nothing. My conclusion is that, the 2nd email is invalid. Can you please double check if that email is working properly.

    Thank you.