Not getting email notifications of form submission

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    Bellamins
    Asked on May 03, 2015 at 03:04 PM

    I've gone through the steps in the user guide

    go to form -> edit -> emails -> notification (seems set up) -> send test email -> receive test email.

    but when people enter their info in the actual form, I'm not getting a notification email. Can you help me?

    http://www.bellamins.com/pages/free-sample-1

  • Profile Image
    BDAVID
    Answered on May 03, 2015 at 06:03 PM

    Everything seems to be correctly setup, and the email recipient is not in our bounce list. Have you checked your spam folder?

    You may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender.

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

  • Profile Image
    Bellamins
    Answered on May 03, 2015 at 06:12 PM

    Okay whitelisted... it worked. Thank you.