What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not getting email notifications of form submission

    Asked by Bellamins on May 03, 2015 at 03:04 PM

    I've gone through the steps in the user guide

    go to form -> edit -> emails -> notification (seems set up) -> send test email -> receive test email.

    but when people enter their info in the actual form, I'm not getting a notification email. Can you help me?


    Page URL:

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    JotForm Support

    Answered by BDAVID on May 03, 2015 at 06:03 PM

    Everything seems to be correctly setup, and the email recipient is not in our bounce list. Have you checked your spam folder?

    You may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender.

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

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    Answered by Bellamins on May 03, 2015 at 06:12 PM

    Okay whitelisted... it worked. Thank you.