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BellaminsAsked on May 3, 2015 at 3:04 PM
I've gone through the steps in the user guide
go to form -> edit -> emails -> notification (seems set up) -> send test email -> receive test email.
but when people enter their info in the actual form, I'm not getting a notification email. Can you help me?
http://www.bellamins.com/pages/free-sample-1 -
David JotForm Support ManagerReplied on May 3, 2015 at 6:03 PM
Everything seems to be correctly setup, and the email recipient is not in our bounce list. Have you checked your spam folder?
You may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender.
· jotform.com
· email.amazonses.com
· amazonses.com
· jotform.co
· secure.jotform.co
· s3.amazonaws.com
· static-interlogyllc.netdna-ssl.com
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BellaminsReplied on May 3, 2015 at 6:12 PM
Okay whitelisted... it worked. Thank you.