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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I see submissions but can't access to the visualization or excel log

    Asked by ualv on November 14, 2011 at 12:27 PM
    The form http://www.jotform.net/submissions/12752915170 has 38 submissions (1 of them is new) and when i go to the visulization window to get to the excel or csv log, the page stays white, only a blank page. Please sove me this major problem.Thanks
    Page URL:
    http://www.jotform.net/submissions/12752915170

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    Answered by AtacanC on November 14, 2011 at 12:29 PM

    We're currently experiencing a technical issue. Our developers will fix it as soon as possible.

    Thank you very much for your understanding and cooperation.

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    Answered by AtacanC on November 14, 2011 at 12:35 PM

    We apologize for your inconvenience. It seems to be fixed. Can you please refresh your page and try again ?

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    Answered by ualv on November 15, 2011 at 05:54 AM

    It's working, many thanks.

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    Answered by AtacanC on November 15, 2011 at 05:55 AM

    You're always welcome. Feel free to contact us if you have any other concerns.