What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Upgrade via Paypal

    Asked by Astridonderzoekzc on May 04, 2015 at 06:10 AM


    I am trying to upgrade my account with the Paypal option. But it keeps asking me for a creditcard number.. But I don't have a creditcard and I really need the upgrade today because I want to put my form online today!

    How can I solve this problem??

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    JotForm Support

    Answered by Charlie on May 04, 2015 at 09:31 AM


    Could you try the following on upgrading your account:

    1. Login to your JotForm account. Make sure you are logged in.

    2. Navigate to Settings->Billing/Upgrade->Choose a plan to upgrade


    3. This window will then pop-up, choose a payment schedule and payment method, in this case choose Paypal. Click "Upgrade".

    4. You will then be navigated to a Payment gateway for Paypal, select the option to pay if you already have a Paypal account and log in to it.


    I hope that helps. Do let us know if you are still unable to upgrade.

    Thank you.

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    Answered by Astridonderzoekzc on May 04, 2015 at 09:40 AM

    This is exactly what I am trying the whole day.. but if I log into my paypal account I have to fill in which type of creditcard  and the creditcard number before I can go on to the next step. But as I said, I don't own a creditcard so can't fill in these details.

    I also tried to upgrade via this link: http://sites.fastspring.com/interlogy/product/jotformpremium?referrer=keiththirgood

    But that didn't work, also because again I had to fill in creditcard details..

    Are there other options?

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    JotForm Support

    Answered by Charlie on May 04, 2015 at 10:55 AM

    It seems like this is a problem on Paypal's end, I see there are users who are also experiencing this problem, you may check this forum page in Paypal.

    Have you tried contacting Paypal support for this? It seems like a limit in your account.

    For the other payment method, aside from Paypal and Credit/Debit card, you can do Purchase Order/Wire Transfer/Check, but this requires a purchase of a minimum of $100 plan, because this is process manually, which means you need to purchase yearly or bi-yearly subscription plans. Do let us know if you would like to proceed on this one.