What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    What happens when monthly limit exceeded

    Asked by Tony on May 04, 2015 at 09:36 AM


    I'm using the free service. What happens when the monthly limit is exceeded? Does the respondent get blocked? I would like to use the form to use PayPal for donations to our charity but we may get more than 10 per month and I wouldn't want to upset a donor.



  • Profile Image

    Answered by Sammy on May 04, 2015 at 10:40 AM

    If your monthly limit is exceeded, the form will be disabled and will be unavailable for the users, they will receive a form unavailable message.

    You can either await the next month's cycle or you can upgrade to one of our premium packages to continue enjoying uninterrupted service.

    You receive a warning via email before your account hits its limit, this will give you more time to upgrade.