What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Click on print button of form, none of the buttons (submit / clear / print) are being displayed in the print preview / printouts.

    Asked by bilbreycats on May 04, 2015 at 09:11 PM

    I think with all the changes/fine-tuning I've done, there is some kind of conflict here on Chrome.  Form is on www.bilbreyfamilyfarm.com/test2.html

    Page URL:
    www.bilbreyfamilyfarm.com/test2.html

    print click in www all
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    JotForm Support

    Answered by ashwin_d on May 05, 2015 at 01:33 AM

    Hello bilbreycats,

    Do you mean to say that when you click on the print button, the print version of your form does not display the buttons?

    I did test your form and I am able to replicate the issue. The print preview or the print does not display any of the buttons. Let me report it to our back end team. We will get back to you as soon as we have any update from them.

    For now, I would suggest you to use "Ctrl + P" to print your form.

    Thank you!

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    Answered by bilbreycats on May 05, 2015 at 09:02 AM

    I think everything is actually fine and I didn't realize it at the time.  When I click on the Print button, the print preview does not show the buttons which do not print, which is of course how I want it.  I think too many hours at the computer got me last night :-).  Thank you for your response and have to say, I love JotsForm!

    One definite issue is the appearance of the form in IE.  It looks fine in Chrome but in IE 11 (cache cleared), when printed, the top is cut off and the form appears shrunken.  I'm not sure how to solve this.

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    JotForm Developer

    Answered by omur on May 07, 2015 at 04:29 AM

    Hey Bilbreycats!

    IE seems to be adding some custom print settings prior to print and that should be the reason why this happens. We'll have a look on that and update you with the outcome.

    We are glad that you are happy with our product and hope you will have a good time using JotForm!

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    Answered by bilbreycats on May 07, 2015 at 01:35 PM

    Thank you so much!

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    Answered by bilbreycats on May 24, 2015 at 06:40 PM

    Although my form looks great in Chrome, it still does not look good in Internet Explorer (I have IE 11) so I've created a PDF for IE users to use.  I've done several trial submissions which have gone through but keep getting this error message every time I hit "submit."
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    JotForm Support

    Answered by Chriistian on May 24, 2015 at 11:03 PM

    Hi bilbreycats,  

    Thanks for contacting us.

     

    I have moved your question to another threat since it is about a new issue which is submitting fillable PDF form using IE browser.

     

    Regards.