What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    MY Jotform is not syncing to my Google contacts.

    Asked by seanfigredo on May 05, 2015 at 02:35 AM

    Hi Team, 

    My Jot form is not syncing automatically to my google contact. Can you please let me know why this is not happening ? 

    Page URL:
    http://djsentertainment.com.au/contact-us.html

    JotForm syncing google contact let
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    JotForm Support

    Answered by ashwin_d on May 05, 2015 at 07:43 AM

    Hello seanfigredo,

    I would suggest you to please remove the current google contacts integration you have in your form and then re-integrate to see if that solves your problem. Please check the screenshot below:

     

    Do get back to us if the issue persists.

    Thank you!

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    Answered by seanfigredo on May 07, 2015 at 03:05 AM

    Hi Thanks for your reply. 

    I did just that. When I add it again it syncs all the contacts. but when a new submissions comes through it doesnt add it automatically like it was doing before. Please help me :(

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    JotForm Support

    Answered by BJoanna on May 07, 2015 at 05:49 AM

    Can you please try to clear form cache and browser cache and see if that will resolve your problem. 

    Do get back to us if the issue persists.

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    Answered by seanfigredo on June 03, 2015 at 10:18 PM

    Hi Team! 

    I have been trying for weeks now. I Cleared the cache and I cleared my browser history but its not syncing automatically to my google contract. When I do it via the plugins it works. But when someone enters a new submission it doesnt do it automatically ? I trying syncing it to a different gmail account but the same thing happens so this tells me its something to do with jotform side of things . It was working fine at the start . I dont know what I changed on the form for this to happen. Please let me know . 

    Could it be the phone number needs to be in a different format ? i

    Looking fwd to your reply. 

    Cheers,

    Sean

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    JotForm Support

    Answered by ashwin_d on June 04, 2015 at 12:38 AM

    Hello Sean,

    I'm sorry for the trouble caused to you. 

    Phone number field is unlikely to cause this issue. Can you please share a screenshot of the field mapping of the "Google Contacts" app? The following guide should help you upload image in forum post:  http://www.jotform.com/answers/277033 

    Let me also report it to our back end team. We will get back to you as soon as we have any update from them.

    Thank you!

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    Answered by seanfigredo on June 05, 2015 at 12:00 AM

    Hi Ashwin, 

    What screenshot should I take ? I dont understand what is meant by field mapping of the google contacts app. Please let me know what this is . 

     

    Regards,

    Sean

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    JotForm Support

    Answered by ashwin_d on June 05, 2015 at 01:29 AM

    Hello Sean,

    When you integrate your form with google contact, it displays you a list of form field which is mapped with google contact fields. Please check the screenshot below:

     

    Anyways, I have already reported this issue to our backend team and one of our developer is already looking into this issue.

    Thank you!

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    Answered by seanfigredo on June 05, 2015 at 01:42 AM

    here you go

     

     

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    Answered by cscrajabpur1 on June 05, 2015 at 01:47 AM

    Sir My User Name cscrajabpur1

    My All form do not Open error massage form do not found please open my form

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    JotForm Support

    Answered by ashwin_d on June 05, 2015 at 03:38 AM

    Hello seanfigredo,

    Thank you for sharing the screenshot with us. 

    We will get back to you as soon as we have any update form the assigned developer.

    Thank you!

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    JotForm Support

    Answered by ashwin_d on June 05, 2015 at 03:39 AM

    Hello cscrajabpur1,

     

    I have moved your question to another thread and you will be answered here:  http://www.jotform.com/answers/582605

    Thank you!

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    JotForm Support

    Answered by liyam on June 12, 2015 at 01:23 AM

    I apologize for this delayed update, Sean.

    There was a tricky bug that was preventing the syncing of the JotForm submissions. However, this is now fixed.

    If you have other questions or concerns, please do let us know.

    Thanks.