- seanfigredoAsked on May 05, 2015 at 02:35 AM
My Jot form is not syncing automatically to my google contact. Can you please let me know why this is not happening ?
- JotForm Supportashwin_dAnswered on May 05, 2015 at 07:43 AM
I would suggest you to please remove the current google contacts integration you have in your form and then re-integrate to see if that solves your problem. Please check the screenshot below:
Do get back to us if the issue persists.
- seanfigredoAnswered on May 07, 2015 at 03:05 AM
Hi Thanks for your reply.
I did just that. When I add it again it syncs all the contacts. but when a new submissions comes through it doesnt add it automatically like it was doing before. Please help me :(
- seanfigredoAnswered on June 03, 2015 at 10:18 PM
I have been trying for weeks now. I Cleared the cache and I cleared my browser history but its not syncing automatically to my google contract. When I do it via the plugins it works. But when someone enters a new submission it doesnt do it automatically ? I trying syncing it to a different gmail account but the same thing happens so this tells me its something to do with jotform side of things . It was working fine at the start . I dont know what I changed on the form for this to happen. Please let me know .
Could it be the phone number needs to be in a different format ? i
Looking fwd to your reply.
- JotForm Supportashwin_dAnswered on June 04, 2015 at 12:38 AM
I'm sorry for the trouble caused to you.
Phone number field is unlikely to cause this issue. Can you please share a screenshot of the field mapping of the "Google Contacts" app? The following guide should help you upload image in forum post: http://www.jotform.com/answers/277033
Let me also report it to our back end team. We will get back to you as soon as we have any update from them.
- seanfigredoAnswered on June 05, 2015 at 12:00 AM
What screenshot should I take ? I dont understand what is meant by field mapping of the google contacts app. Please let me know what this is .
- JotForm Supportashwin_dAnswered on June 05, 2015 at 01:29 AM
When you integrate your form with google contact, it displays you a list of form field which is mapped with google contact fields. Please check the screenshot below:
Anyways, I have already reported this issue to our backend team and one of our developer is already looking into this issue.
- seanfigredoAnswered on June 05, 2015 at 01:42 AM
here you go
- JotForm Supportashwin_dAnswered on June 05, 2015 at 03:38 AM
Thank you for sharing the screenshot with us.
We will get back to you as soon as we have any update form the assigned developer.
- JotForm Supportashwin_dAnswered on June 05, 2015 at 03:39 AM
I have moved your question to another thread and you will be answered here: http://www.jotform.com/answers/582605
- JotForm SupportliyamAnswered on June 12, 2015 at 01:23 AM
I apologize for this delayed update, Sean.
There was a tricky bug that was preventing the syncing of the JotForm submissions. However, this is now fixed.
If you have other questions or concerns, please do let us know.