Uploading PDF files in Mobile view on an iPhone

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    Asked on May 05, 2015 at 09:33 AM

    Dear JotForm Support Team:

    Currently I have an Upload button embedded in my JotForm form that allows only for the PDF files to be uploaded.

    However, there is an issue when I try to test the form on an iOS device: the "Upload" button directs me to the Photo folder and does not give any other options.

    I have looked into the Filepicker as suggested in a few other posts, but I am not looking for an expense of a paid plan at this point that WAY overshadows the cost of a JotForm paid subscription, so, are there any other options?

    Thank you in advance.

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    Answered on May 05, 2015 at 11:04 AM

    I believe this is how the Safari browser is design in iPhone, it does not have a file browser system like a computer when uploading files using the file upload field. It will always open the photo/video folder for this.

    What we suggest to our users is to use the Ink File Picker for mobile devices, especially on iOS files. It has a Free plan on it but has some limits.

    Thank you for your understanding.