What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to save form

    Asked by BraxtonWV on May 05, 2015 at 10:08 AM

    The form I have been working on for two days has not saved nearly any of my changes and now appears to be spinning it's wheels.... How can I assure that my work will not be lost?

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    JotForm Support

    Answered by Jan on May 05, 2015 at 10:57 AM

    You said that you are working with the form for 2 days right? When you took a break or stop working on the form, do you just leave it or do you save it using the save button? Do you also log out from your JotForm account when you stop working.

    The possible reasons why would this happen are the following:
    1. Form builder is open on multiple tabs/ windows or multiple browsers. The form builder has an auto-save function. So avoid opening the form builder on multiple tabs/ windows.
    2. You got disconnected from the network or have an intermittent network problem.
    3. The user is not logged in to their JotForm account or probably got logged out.

    Please take note that these are only possible reasons. You can use the Form Revision tool to revert back the changes you made. Also, please try to clear your browser cache

    Let us know if you're still having issues with saving the form.