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    Unable to submit fillable PDF form when viewed on web browser?

    Asked by Heather Jopling on May 05, 2015 at 02:17 PM

    Hi there, was attempting to go live with our submission form today on our charity's website, but ran into some errors.  Because we are using Contribute 6.5 I have been unable to embed the form, so instead downloaded a pdf of our Expression of Interest. In Chrome, the form would not submit at all, in Explorer it would submit (it has appeared in our submissions,) but we have an error message popping up. (Please see attached.)


    Any help would be most appreciated.

     

    Sincerely,

     

    Heather Jopling

    Admin Coordinator

    Habitat for Humanity Northumberland

    Page URL:
    http://habitatnorthumberland.ca/documents/HFHN_Homeownership_Expressio<br/>n_of_Interest.pdf

    Screenshot
    Submissions message attached all
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    JotForm Support

    Answered by Charlie on May 05, 2015 at 03:25 PM

    Have you checked our guide for fillable PDFs? Here's that guide: http://www.jotform.com/help/312-Fillable-PDF-Everything-you-need-to-know-about-JotForm-Fillable-PDF-Creator.

    Under the FAQs of that guide is regarding the fillable PDF forms being viewed in a web browser, I'll quote it here:

    Q: Can I open my fillable PDF in a browser to fill it out and submit?

    A: If the form is going to be opened in a browser we would always suggest using webform since everything will work in its fullest and all design, conditions and widgets will be available to make your form stand out from plain and people submitting it will enjoy. On the other hand, the fillable PDF will be shown in your browser, but you will not be able to fill it out. This is due to the fact that browsers are using the smallest amount of code possible to quickly load and show PDF and do not have all the features Adobe Reader, Adobe Acrobat or Foxit have.

    As mentioned above, it is highly unlikely that the form will be proceed on submitting when you open it on a web browser, it is advisable that you use Adobe Reader, Adobe Acrobat or Foxit when filling out the fillable PDF form.

    I hope this helps. Thank you for your understanding.