Ink File Picker widget not uploading files from my iPhone

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    Asked on May 05, 2015 at 05:40 PM

    My JotForm loads on the iPhone and can be filled out no problem, but once I click on Upload Files (via a FilePicker widget, because I need my uploads to be in PDF format only), the screen freezes with the ever-spinning wheel thingy in the middle and never does anything.

    Please, help!

    The only reason I signed up with FilePicker is to have iOS PDF 'uploadability', and it is not working for me.

    Thanks in advance!

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    Answered on May 05, 2015 at 06:26 PM

    I believe that Ink File Picker widget can not help you there.

    It is an upload option that allows you to upload files from your drives on various cloud systems, not of from the iPhone itself.

    The iPhone is limited by its system to only allow you to upload the files from within your Photo Gallery - if I am not mistaken.

    I will however ask my colleague from iOS department to follow up on this with you to give you more details and let you know if it is possible by some chance.

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    Answered on May 05, 2015 at 07:00 PM

    Hi, Ben.

    I was recommended to use File Picker for iOS uploads by a colleague of yours in this thread a few hours ago:

    Any further advice on the subject would be highly appreciated!

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    Answered on May 05, 2015 at 07:59 PM

    We're sorry for this confusion.

    Unfortunately, I don't have an actual iPhone to test with so I've tested your form using an iPhone 6 emulator and the iOS picker didn't work either.

    I was able to select a file only when I used the regular upload field in your form.

    Let me leave a note here to my colleague Ben to see if he was able to check with our colleagues from the iOS development team and we'll update you here once we have any news.

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    Answered on May 06, 2015 at 11:07 AM

    I've checked this with my own iPhone 6 and found I can confirm that by default this is not possible using any of the standard device options because they are unsupported and simply do not allow the option of doing this. However, there is a way around it and i'll get to that in a moment.

    A Single Upload will only allow Taking a Picture or Choosing from Existing. Whereas if Multiple Uploads is enabled and chosen this will only push you into Choosing Existing straight inside the Devices Gallery and Library of Photos and Videos.

    Single Upload:


    Multiple Upload:


    Now the way around that is through the use of our Ink File Picker Widget which shortcuts this problem even though it is a slightly longer process to work around that issue. 

    What Ink File Picker does is pushes you into a webpage link that allows you to use it to your advantage by choosing from various supported file upload options for much greater control. Many of these connected options also have apps and will work on iOS Devices but the connection must be established first in order for it to work. Because of that you can then sync and upload your PDF's or even Other Files if necessary so that they are uploaded through Ink with the Form. 

    Be advised though, in my tests of this it will only work with existing files that you already have placed within third-party apps such as ones Drive, Box, Dropbox, Etc which were there prior to the upload being used as unfortunately this will not work in real-time such as straight from the device via a saved file for upload as a quick turnaround.

    Ink File Picker:


    Ink File Picker Connection and Example Upload Workaround Process:


    Ink File Picker End Result with Existing PDF File Attachment:


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    Answered on May 06, 2015 at 11:13 AM

    I also meant to let you know that we're aware that you mentioned that the Ink File Picker isn't working for you on your end.


    Could you please tell us what iOS Device you have that you are seeing this problem on?

    Are you using Mobile Safari? Or what browser are you using your form in?

    Also, what version of iOS are you using?


    My above tests were on iPhone 6 and iOS 8.3 (latest).