What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Stripe with charge customer later (manually): Charge Now button displays a blank page.

    Asked by atrsports on May 05, 2015 at 09:55 PM

    I just noticed that somehow "Later (Manually)" was selected under the "Charge Customer" drop down on Stripe this form.

    [Side note: Apparently, insert image isn't working. Tried .jpg and .png... really frustrating when I'm writing a ticket about something else not working.]

    I then tried to click "Charge Now" under "Pending Charges" and after a pop up indicated that it was "Initializing Payment" and all I got was a Blank Screen. I have not seen a charge posted to my Stripe account, so I'm assuming this did not go through.

    Please advise how to proceed.

    Page URL:
    https://secure.jotformpro.com/atrsports/Membership

    Screenshot
    charge work JotForm uploads jpg pending
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    JotForm Support

    Answered by ashwin_d on May 06, 2015 at 02:00 AM

    Hello atrsports,

    I'm sorry for the trouble caused to you.

    I cloned your form and integrated it with my Stripe test account. I did test it by sending a test submission and I am able to replicate the issue you are having. Clicking on "Charge now" or "Charge Customer Now" opens a new window. It ask for confirmation and then blank window is displayed. Please check the screenshot below:

     

    Let me report it to our back end team. We will get back to you as soon as we have any update from them.

    Thank you!

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    Answered by atrsports on May 07, 2015 at 03:06 AM

    Every day this problem is not solved, I lose money.

    How do we fix this?

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    JotForm Support

    Answered by ashwin_d on May 07, 2015 at 05:32 AM

    Hello atrsports,

    We have already reported this issue to our back end team. Upon checking the bug report ticket status, I found that one of our developer is looking into this with highest priority.

    We will get back to you as soon this issue is fixed.

    Thank you!

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    JotForm Support

    Answered by paulsimpson on May 21, 2015 at 12:12 PM

    Hi,

    This issue has now been fixed. Thank you for your patience with this matter and apologies for any inconvenience caused.

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    Answered by atrsports on May 22, 2015 at 02:44 PM

    Over two weeks to solve the problem and exactly two weeks of no communication is simply unacceptable, especially when my company wasn't getting paid for the entire time.

    I wonder how you would feel if you didn't get paid the entire time someone else was fixing a problem?

    I have been with you guys for years. I am deeply disappointed.

    For now I will continue with JotForm, but because of this issue, I will be actively seeking out other services.

  • Profile Image

    Answered by Sammy on May 22, 2015 at 03:20 PM

    Receive our deepest and sincere apologies for the frustrations and inconvenience you've been experiencing.

    We are continuously improving our services based on feedback from our clients

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    Answered by 911lightsdealer on December 22, 2015 at 09:45 AM

    Any chance we can get this on Braintree?
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    JotForm Support

    Answered by beril on December 22, 2015 at 10:31 AM

    I've created a separate thread for you, so anyone in the support staff will be able to assist you with your specific requirement. Please follow up there:

    http://www.jotform.com/answers/730569