- atrsportsAsked on May 05, 2015 at 09:55 PM
I just noticed that somehow "Later (Manually)" was selected under the "Charge Customer" drop down on Stripe this form.
[Side note: Apparently, insert image isn't working. Tried .jpg and .png... really frustrating when I'm writing a ticket about something else not working.]
I then tried to click "Charge Now" under "Pending Charges" and after a pop up indicated that it was "Initializing Payment" and all I got was a Blank Screen. I have not seen a charge posted to my Stripe account, so I'm assuming this did not go through.
Please advise how to proceed.
- JotForm Supportashwin_dAnswered on May 06, 2015 at 02:00 AM
I'm sorry for the trouble caused to you.
I cloned your form and integrated it with my Stripe test account. I did test it by sending a test submission and I am able to replicate the issue you are having. Clicking on "Charge now" or "Charge Customer Now" opens a new window. It ask for confirmation and then blank window is displayed. Please check the screenshot below:
Let me report it to our back end team. We will get back to you as soon as we have any update from them.
- atrsportsAnswered on May 07, 2015 at 03:06 AM
Every day this problem is not solved, I lose money.
How do we fix this?
- JotForm Supportashwin_dAnswered on May 07, 2015 at 05:32 AM
We have already reported this issue to our back end team. Upon checking the bug report ticket status, I found that one of our developer is looking into this with highest priority.
We will get back to you as soon this issue is fixed.
- JotForm SupportpaulsimpsonAnswered on May 21, 2015 at 12:12 PM
This issue has now been fixed. Thank you for your patience with this matter and apologies for any inconvenience caused.
- atrsportsAnswered on May 22, 2015 at 02:44 PM
Over two weeks to solve the problem and exactly two weeks of no communication is simply unacceptable, especially when my company wasn't getting paid for the entire time.
I wonder how you would feel if you didn't get paid the entire time someone else was fixing a problem?
I have been with you guys for years. I am deeply disappointed.
For now I will continue with JotForm, but because of this issue, I will be actively seeking out other services.
- SammyAnswered on May 22, 2015 at 03:20 PM
Receive our deepest and sincere apologies for the frustrations and inconvenience you've been experiencing.
We are continuously improving our services based on feedback from our clients
- JotForm UI DeveloperberilAnswered on December 22, 2015 at 10:31 AM
I've created a separate thread for you, so anyone in the support staff will be able to assist you with your specific requirement. Please follow up there: