Stripe with charge customer later (manually): Charge Now button displays a blank page.

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    atrsports
    Asked on May 05, 2015 at 09:55 PM

    I just noticed that somehow "Later (Manually)" was selected under the "Charge Customer" drop down on Stripe this form.

    [Side note: Apparently, insert image isn't working. Tried .jpg and .png... really frustrating when I'm writing a ticket about something else not working.]

    I then tried to click "Charge Now" under "Pending Charges" and after a pop up indicated that it was "Initializing Payment" and all I got was a Blank Screen. I have not seen a charge posted to my Stripe account, so I'm assuming this did not go through.

    Please advise how to proceed.

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    ashwin_d
    Answered on May 06, 2015 at 02:00 AM

    Hello atrsports,

    I'm sorry for the trouble caused to you.

    I cloned your form and integrated it with my Stripe test account. I did test it by sending a test submission and I am able to replicate the issue you are having. Clicking on "Charge now" or "Charge Customer Now" opens a new window. It ask for confirmation and then blank window is displayed. Please check the screenshot below:

     

    Let me report it to our back end team. We will get back to you as soon as we have any update from them.

    Thank you!

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    atrsports
    Answered on May 07, 2015 at 03:06 AM

    Every day this problem is not solved, I lose money.

    How do we fix this?

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    ashwin_d
    Answered on May 07, 2015 at 05:32 AM

    Hello atrsports,

    We have already reported this issue to our back end team. Upon checking the bug report ticket status, I found that one of our developer is looking into this with highest priority.

    We will get back to you as soon this issue is fixed.

    Thank you!

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    paulsimpson
    Answered on May 21, 2015 at 12:12 PM

    Hi,

    This issue has now been fixed. Thank you for your patience with this matter and apologies for any inconvenience caused.

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    atrsports
    Answered on May 22, 2015 at 02:44 PM

    Over two weeks to solve the problem and exactly two weeks of no communication is simply unacceptable, especially when my company wasn't getting paid for the entire time.

    I wonder how you would feel if you didn't get paid the entire time someone else was fixing a problem?

    I have been with you guys for years. I am deeply disappointed.

    For now I will continue with JotForm, but because of this issue, I will be actively seeking out other services.

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    Sammy
    Answered on May 22, 2015 at 03:20 PM

    Receive our deepest and sincere apologies for the frustrations and inconvenience you've been experiencing.

    We are continuously improving our services based on feedback from our clients

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    911lightsdealer
    Answered on December 22, 2015 at 09:45 AM

    Any chance we can get this on Braintree?
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    beril
    Answered on December 22, 2015 at 10:31 AM

    I've created a separate thread for you, so anyone in the support staff will be able to assist you with your specific requirement. Please follow up there:

    http://www.jotform.com/answers/730569