What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is the site down? I am unable to open any of my forms or create a new one. Help!

    Asked by frazier0921 on November 14, 2011 at 06:31 PM

    It says the form must be huge because it can't open it.  I'm just trying to create a new form.  I'm not able to open any existing form, as well.

     

    Christine Frazier

    chrisf@natr.com

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    Answered by mathquiz on November 14, 2011 at 06:48 PM

    This is not happening for me. But, that is weird.

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    JotForm Support

    Answered by Mike_T on November 14, 2011 at 06:54 PM

    Hello Christine,

    We are very sorry for the inconveniences caused.

    Could you please clear cache and cookies and then try again?

    If that does not help, please let us know.

    Thank you for using our services.

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    Answered by frazier0921 on November 14, 2011 at 07:08 PM

    It is still giving me the error message; saying that the form must be huge and it is taking a while to open and to try again later.  I emptied both my cache and my cookies.  It took a while so I was hopeful that would fix the problem.

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    Answered by fxr on November 14, 2011 at 07:12 PM

    can you try logging out of www.jotform.com and try accessing your forms from www.jotform.net ?

    Let us know if that helps. 

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    Answered by Christine on November 14, 2011 at 07:15 PM

    Unfortunately it's doing the same thing on jotform.net.

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    JotForm Support

    Answered by Mike_T on November 14, 2011 at 07:21 PM

    What exactly form are you trying to open? Is there any way that you can check your account from another computer and network connection?

    You may also try to check the account in any other browser. However, it is much possible that the problem is related to your Internet Service Provider.

    We are looking forward to hearing from you.

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    Answered by frazier0921 on November 14, 2011 at 08:00 PM

    I logged onto my home computer and was able to create a form.  However, when I tried to save it I got a message that said your website is experiencing high traffic volume.   The form I created is called Thanksgiving Park Sign Ballot.

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    Answered by paoloumali on November 14, 2011 at 11:21 PM

    Is it still not accessible on your end? I just looked for that form in my browser and was loaded successfully. Screenshot of your form.

    You may also use proxies to identify if the issue is on the local network too.