What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    The e-sign widget appears to be broken

    Asked by amyjones33 on May 05, 2015 at 11:33 PM

    I have a couple of forms that use the e-sign widget and it is not allowing my customers to sign. Can you give me an eta on when this might be fixed? I have several hundred people needing to sign something in the next few days.

    Page URL:
    https://secure.jotform.us/amyjones33/ABBT_Registration

    Screenshot
    e-sign signature bug
  • Profile Image
    JotForm Developer

    Answered by omur on May 06, 2015 at 05:59 AM

    Hello,

    I was able to replicate your problem. I've escalated this issue to our dev team and they will be working on the issue.

    I'll update you when the problem is resolved.


    Thank you

  • Profile Image
    JotForm Support

    Answered by TitusN on May 07, 2015 at 03:59 AM

    Hello, 

    We sincerely apologize for this - the issue is now resolved - You should be able to use the e-signature normally. 

    If you have further difficulty - please let us know.