Why can't I see my submissions?

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    ReshapeToday
    Asked on November 14, 2011 at 07:35 PM

    When I log-in an access my form.  It shows 5 submissions.  However, when I click the form or click the inbox, the screen is blank. What am I doing wrong?  Why can't I see the submissions?

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    fxr
    Answered on November 14, 2011 at 07:46 PM

    Odd indeed.

    Have you set up email notifcations for that form? If so, did you recieve any? 

    I also note you have dropbox integration set up, did any of the submissions end up in there?

  • Profile Image
    ReshapeToday
    Answered on November 14, 2011 at 09:43 PM

    I attempted to set up email notfications, but i didn't receive any.  I did another submission using "John Doe" just to check it and that one is in the dropbox... Thanks so much!!! 

    I don't know where the other submissions went.   Should I just ask them to resubmit?

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    idarktech
    Answered on November 15, 2011 at 12:38 AM

    Hi,

    I have made a sample submission in your form and was able to view it on JotForm Submissions Page instantly. I know this sounds unprofessional, but if you can ask them to re-submit their previous data then that would be much helpful for you.Thank you so much for understanding and have a great day!

    Regards,

    idarktech