What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why can't I see my submissions?

    Asked by ReshapeToday on November 14, 2011 at 07:35 PM

    When I log-in an access my form.  It shows 5 submissions.  However, when I click the form or click the inbox, the screen is blank. What am I doing wrong?  Why can't I see the submissions?

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    Answered by fxr on November 14, 2011 at 07:46 PM

    Odd indeed.

    Have you set up email notifcations for that form? If so, did you recieve any? 

    I also note you have dropbox integration set up, did any of the submissions end up in there?

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    Answered by ReshapeToday on November 14, 2011 at 09:43 PM

    I attempted to set up email notfications, but i didn't receive any.  I did another submission using "John Doe" just to check it and that one is in the dropbox... Thanks so much!!! 

    I don't know where the other submissions went.   Should I just ask them to resubmit?

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    JotForm Support

    Answered by idarktech on November 15, 2011 at 12:38 AM


    I have made a sample submission in your form and was able to view it on JotForm Submissions Page instantly. I know this sounds unprofessional, but if you can ask them to re-submit their previous data then that would be much helpful for you.Thank you so much for understanding and have a great day!