- nostalgicimpressionsAsked on May 06, 2015 at 09:19 AM
Im having an issue where two of the forms I created are not sending all the information via email but is being captured in jotform.
Im not even sure how to go about troubleshooting this-
When I use this script call - it gets blocked because of mixed mode- which i can fix in my browser but i cant expect all customers to do so in theirs- when i use the https:// url it doesnt display either
I was using the full html/css version of the two newest forms that were downloaded via zip file and they display fine just dont transmit all the form data.
I need some assistance figuring this out.
Here is what is captured in our crm system
Your Name Christopher
Your Email email@example.com
Company Name (if applicable)
City, State, Zip
Custom Wax Seal Stamp(s):
Self Adhesive Wax Seals:
Quantity of Self Adhesive Seals:
Describe your project:
Upload files/images related to your project
vs what is captured in jot formSubmission Date2015-05-04 16:22:41Your NameChristopherYour Emailcdyer018@gmail.comCity, State, Ziphavelock, NC, 28532Custom Wax Seal Stamp(s):I am looking for a custom wax seal stampDescribe your project:This is the idea I was looking for, but assume it is too detailedUpload files/images related to your project (15MB Max Total File Size)
- CharlieAnswered on May 06, 2015 at 10:48 AM
To fix this, you just need to embed your form using SSL enabled embed code. The reason for the problem that you are having is that your website is using https://, it doesn't recognize external links that are unsecure, in this case you are using this embed code:
You will need to embed the SSL enabled Form code, here's how you can get it: http://www.jotform.com/help/63-How-can-I-receive-SSL-Submissions. I've checked your account and your in Premium so it's alright to use SSL because you have a limit of 1000 SSL submissions.
If you are still having problems using the default embed code, you can use the iFrame code instead BUT make sure that you are still enabled SSL on it.