What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Forms not submitting all the information

    Asked by nostalgicimpressions on May 06, 2015 at 09:19 AM

    Im having an issue where two of the forms I created are not sending all the information via email but is being captured in jotform.

    Im not even sure how to go about troubleshooting this-

    When I use this script call - it gets blocked because of mixed mode- which i can fix in my browser but i cant expect all customers to do so in theirs- when i use the https:// url it doesnt display either

    <script type="text/javascript" src="//form.jotform.us/jsform/51025151454141"></script>

     

    I was using the full html/css version of the two newest forms that were downloaded via zip file and they display fine just dont transmit all the form data.

     

    I need some assistance figuring this out.

     

    Here is what is captured in our crm system

    Question Answer
    Your Name Christopher
    Your Email cdyer018@gmail.com
    Company Name (if applicable)
    City, State, Zip
    Custom Wax Seal Stamp(s):
    Self Adhesive Wax Seals:
    Quantity of Self Adhesive Seals:
    Describe your project:
    Upload files/images related to your project
    http://www.jotform.us/uploads/nostalgicimpressions/51025151454141/306580158458106515/Stamp%201.JPG

     

    vs what is captured in jot form

    Submission Date
    2015-05-04 16:22:41
    Your Name
    Christopher
    Your Email
    cdyer018@gmail.com
    City, State, Zip
    havelock, NC, 28532
    Custom Wax Seal Stamp(s):
    I am looking for a custom wax seal stamp
    Describe your project:
    This is the idea I was looking for, but assume it is too detailed
    Upload files/images related to your project (15MB Max Total File Size)
    Page URL:
    https://www.nostalgicimpressions.com/Articles.asp?ID=267

    all information JotForm size uploads name
  • Profile Image
    JotForm Support

    Answered by Charlie on May 06, 2015 at 10:48 AM

    Hi,

    It seems that you are using the full source code of the form. This might caused code conflict in your end especially you have some Javascript in your website.

    To fix this, you just need to embed your form using SSL enabled embed code. The reason for the problem that you are having is that your website is using https://, it doesn't recognize external links that are unsecure, in this case you are using this embed code:

    <script type="text/javascript" src="//form.jotform.us/jsform/51025151454141"></script>

     

    You will need to embed the SSL enabled Form code, here's how you can get it: http://www.jotform.com/help/63-How-can-I-receive-SSL-Submissions. I've checked your account and your in Premium so it's alright to use SSL because you have a limit of 1000 SSL submissions. 

    If you are still having problems using the default embed code, you can use the iFrame code instead BUT make sure that you are still enabled SSL on it.

    Thank you.