The sub label text for the e-signature widget is interfering with the ability to enter anything into the widget

  • dcboe
    Asked on May 6, 2015 at 12:31 PM

    The signature area is not working on certain forms.  Notice how the signature line is moved up to the top of the box.

     

    The sub label text for the e signature widget is interfering with the ability to enter anything into the widget Image 1 Screenshot 20

  • David JotForm Support
    Replied on May 6, 2015 at 12:56 PM

    Hi,

    We are currently having an issue with the sub label text for the e-signature widget interfering with the ability to enter anything into the widget:

    The sub label text for the e signature widget is interfering with the ability to enter anything into the widget Image 1 Screenshot 20

    Removing the sub label will allow it to work until we get the issue sorted.  We will let you know here in this thread as soon as we have a resolution.

  • David JotForm Support
    Replied on May 6, 2015 at 2:45 PM

    In the mean time you can use the smooth signature widget in its place as well:

    http://widgets.jotform.com/widget/smooth_signature

    This widget should function without issue.

  • TitusN
    Replied on May 7, 2015 at 4:19 AM

    Hello, 

    We have resolved the issue - the e-signature widget should work normally with the sub-label. 

    If you have further difficulty - please let us know. 

    We apologize for any inconvenience caused.