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    Conflicting conditions

    Asked by Bprovost on May 06, 2015 at 01:45 PM

    I have a form that has "Select All Services that Apply" and based on what you select - further questions are hidden or shown.  My problem lies with multiple selections.  If I have a selection for ITEM 1, several questions pop up.  If the user also selects ITEM 12, several more questions "should" pop up but they do not.  I know the rules applied are more of a If "field" is "equal to" vs. "contains" which might help my situation.

     

    I am trying to figure out how I can do this properly?

     

     

    Examples of the choices-

    1.  If left blank, you should only see 2 fields - upload docs and Additional comments

    2.  If 3D Renderings are selected, you should see questions titled "Rendering Request Discovery"

    3.  If I then want to add "Video Editing", nothing additional appears - unless I unselect 3D Renderings, then I see my Video Production and Editing Discovery.

     

    Am I asking too much of the form?  Maybe I need to have these different discoveries on their own pages?

    Page URL:
    http://form.jotform.us/form/51115646406147

    Screenshot
    conditional forms multiple choice video problem hidden different
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    Answered by Carina on May 06, 2015 at 03:08 PM

    3.  If I then want to add "Video Editing", nothing additional appears - unless I unselect 3D Renderings, then I see my Video Production and Editing Discovery.

    If you wish user to only be able to select one option I would recommend using radio-button fields instead, as they are designed to single selections. If user is supposed to only select one option, it is better not to give him the change to select multiple. Besides this creates conflicts with conditions.

    I inspected the conditions and they are complex. 

    For instance in the same condition you have show and hide actions:

    Usually we don't need to use the hide action, because if those fields are only to show if another condition is met, then we don't need to tell them to hide, because they will be hidden unless that condition is met.

    Also you have conflicting conditions, because on the same condition you selected the same fields to show and to hide:

    If we need to create complex form action is always good to try to simplify the most. This will minimize conflicts in the conditions and will make easy to spot any error.

    Let us know if we can assist you further.

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    Answered by Bprovost on May 06, 2015 at 03:39 PM

    Thank you - I am going to re-work those (I do believe I did have one that was not complete).  I am going to TRY.  I may be back.  Do I start a new question, or keep responding to this one?

  • Profile Image

    Answered by Carina on May 06, 2015 at 03:42 PM

    We'll be more than glad to assist you. If it's related please use the same thread. For different issues it is necessary to open a new thread.

    Thank you