What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How Does a Custom URL Work?

    Asked by alexpiranhablonde on May 06, 2015 at 04:33 PM

    I want to create a custom URL for my form so it's easier to locate and recognise, instead of a string of numbers.


    I submitted my custom URL in the entry box in the Embed button, and clicked 'Save', but when I tried to use my Custom URL, it came up with "Error: Not Found."  Is there another step I need to do?



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    JotForm Support

    Answered by Chriistian on May 06, 2015 at 05:22 PM

    Hi alexpiranhablonde,


    Thank you for contacting us.


    Based on your screenshot, it looks like you're attempting to enter an entire URL to the custom link field. If (for example) you want to change the direct link to your form to http://www.jotformpro.com/{username}/art-on-the-fly, you only need to enter art-on-the-fly, in the field and click Save. Doing so will automatically change the direct link to your form to http://www.jotformpro.com/{username}/art-on-the-fly. Please see screenshot below.



    I cloned your form and tried a custom URL and it worked.



    Please let us know if you need further information.