How Does a Custom URL Work?

  • alexpiranhablonde
    Asked on May 6, 2015 at 4:33 PM

    I want to create a custom URL for my form so it's easier to locate and recognise, instead of a string of numbers.

     

    I submitted my custom URL in the entry box in the Embed button, and clicked 'Save', but when I tried to use my Custom URL, it came up with "Error: Not Found."  Is there another step I need to do?

     

    Thanks!

    Jotform Thread 565302 Screenshot
  • Chriistian Jotform Support
    Replied on May 6, 2015 at 5:22 PM

    Hi alexpiranhablonde,

     

    Thank you for contacting us.

     

    Based on your screenshot, it looks like you're attempting to enter an entire URL to the custom link field. If (for example) you want to change the direct link to your form to http://www.jotformpro.com/{username}/art-on-the-fly, you only need to enter art-on-the-fly, in the field and click Save. Doing so will automatically change the direct link to your form to http://www.jotformpro.com/{username}/art-on-the-fly. Please see screenshot below.

     

    How Does a Custom URL Work? Image 1 Screenshot 30

     

    I cloned your form and tried a custom URL and it worked.

     

    How Does a Custom URL Work? Image 2 Screenshot 41

     

    Please let us know if you need further information.

     

    Thanks.