What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Create PDF form generates an empty pdf with zero bytes

    Asked by erik322 on May 06, 2015 at 04:55 PM

    Hi, I'm trying to create a fillable pdf from this form: http://www.jotformeu.com/form/51044746594359

    The generated pdf's have a file size of "zero bytes" and unable to open. I tried to simplify the form, but the problem remains. Another form I created for another project worked fine as fillable pdf.

    Am I doing something wrong?

    Thank you.

    Erik

     

     

    Page URL:
    http://www.jotformeu.com/form/51044746594359

    create problem size another form
  • Profile Image
    JotForm Support

    Answered by BDAVID on May 06, 2015 at 06:14 PM

    I will report this to our second level, I clear your forms cache, cloned your form in my account and nothing worked, every time I tried a zero bytes file was generated:

    You will be notified via this thread about any updates on this matter.

  • Profile Image
    JotForm Developer

    Answered by mustafa on May 14, 2015 at 10:02 AM

    Hello,

    Sorry for the late response. Problems related to your issue fixed, tested and it is working now. You should be able to download your PDF form. Thanks for your patience.

     

    Regards.