Account is autosuspended

  • Profile Image
    ablbol
    Asked on May 07, 2015 at 01:31 AM

    Dear sir / madam,

    Good day to you.  

    I have recieved an email from you indicating that my account is suspended.  I was trying to create a new form in Arabic when this happened.  You have asked me 3 questions.  Here are the answers:

    Describe the purpose of your forms.

    [for my customers and suppliers to contact me]

    If you have asked for username or password in one of your forms, please describe the reason.

    [No, I have not asked for username or password in any form. I am only intersted in email, name, address, phone]

    Provide the URL of your web site where you use these forms.

    [web site: https://sites.google.com/a/alwafaequipment.com/alwafaequipment/contactus   -  

    Facebook:  https://www.facebook.com/AlwafaHeavyEquipment/app_684336108254110 ]

     

    Can you please review your decision and activate my account again.  

    Thanks

  • Profile Image
    BJoanna
    Answered on May 07, 2015 at 05:18 AM

    I have checked your account and it is auto suspended. 

    Seems that our system detected phishing activity coming from your account. Phishing Detector allows us to automatically suspend thousands of forms created everyday for phishing activities such as stealing credit card information, social security numbers, login credentials, child pornography, etc.

    However this tool is not updated to scan Arabic, French and other similar languages, therefore most of the forms made in these languages are automatically suspended. Considering that your form is on Arabic, your account is auto suspended by our tool. 

    I reactivated your account but please follow next steps to avoid further suspensions.  

    To avoid further suspensions we recommend you to build the form on English and then use the Language Translator tool to set it into Arabic, French or any other language that might be suspended automatically.

    To access our Language Translator tool:

    1. Edit an existing form or create a new one

    2. Go to the Setup & Embed tab and click "Preferences"

    3. In the Preferences window, click "Advance Settings"

    4. Look for the "Languages" and click "Edit Form Languages" button

    To find out more how to set languages you can read on following article:

    http://www.jotform.com/help/298-How-to-make-your-forms-multilingual     

    On following thread: http://www.jotform.com/answers/447134-Form-in-Arabic-language-suspended-     you can find more information about similar problem. 

    Hope this will help. Let us know if you need further assistance.