What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to add Prefilled Form link in the Email and have Auto Fill enabled

    Asked by Shari Schulweis  on May 07, 2015 at 11:44 AM

    We are looking to create a customer onboarding form. We would like to be able to send an email to a customer and ask that they click on link to bring them to the form.  We would like their customer ID to autofill.  We will have several addresses that may or may not be same.  Is there a best template to use?  How do I set up contingent autofill.

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    JotForm Support

    Answered by jonathan on May 07, 2015 at 12:20 PM


    You pre-fill the form with value to a specific field by following the method described on the user guide

    1. -Prepopulating-fields-to-your-JotForm-via-URL-parameters

    Example: You can add the link in the email to the form like this


    as you can see on the screenshot below, when the form loads using the link, some fields are pre-filled already


    As for the Autofill feature, you can follow this user guide

    2. -How-to-Enable-Auto-Fill-Feature


    Please let us know if you need further assistance.