What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I completed a form and hit submit but the form didn't submit - I am using an IPHONE 6?

    Asked by Diane  on May 07, 2015 at 12:32 PM
    and iPhone 6
  • Profile Image
    JotForm Support

    Answered by david on May 07, 2015 at 12:42 PM

    Hi,

    I checked for any forms associated with your email address and I was unable to find any.  If you wouldn't mind letting us know the form you are having trouble with and if it is embedded to a webpage, the URL of the page that it is embedded to.  This way we can test to see why the form will not complete submission.

  • Profile Image

    Answered by Diane  on May 07, 2015 at 01:23 PM

    https://secure.jotform.us/form/51164584439158

    This is my husbands form (Craig).  He asked me to test.  It worked on my PC and IPad but not on my IPhone6.  Thank you, Diane

  • Profile Image
    JotForm Support

    Answered by david on May 07, 2015 at 01:44 PM

    I tested the form in a simulator and I did not have any issues submitting the form.  Each time I was able to complete the submission:

    The settings I tried are IPhone 6 running IOS 8.3, the most updated version and the browser tested was Safari.  Could you let us know if your setup is different?  Also, if possible, try using a different web browser other than the one you are currently to see if that resolves the issue.