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    Drag and Drop Upload widget: When allowed extensions are declared the widget refuses the files - even when they are matching the extension

    Asked by lbporter on May 07, 2015 at 02:47 PM

    Hi, I use the "Drag and Drop Upload" widget in 2 of my forms. I am testing this out and I see that when I drag and drop a JPEG file (ext .jpg) even though I have enabled this extension within the widget set up it still says that it is not allowed. I use this widget in My Forms: "Photo Strip Design Form" and "2x6 Photo Strip Design Form." Please let me know if this can be fixed. 

    Thank you!

    Page URL:
    http://form.jotform.us/form/42679386205160

    Screenshot
    upload problem Drag and Drop upload widget
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    Answered by Ben on May 07, 2015 at 04:25 PM

    I took a look at your jotform and I can recreate the issue.

    It seems that the only time it is not happening is when you remove all of the extensions - so that all files are accepted.

    I presume that this is all based on an error during a check of extension, which is why it does that, so I will raise this to our developers to test out and see what is causing this and they will update you about this through this thread as soon as they resolve this issue.

    I would recommend using a regular file upload for the time being instead.

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    JotForm Support

    Answered by TitusN on May 08, 2015 at 02:36 AM

    Hello, 

    We sincerely apologize for that - the guiding text under that configuration gave the wrong information. 

    Please exclude the period when listing the file extensions - i.e., jpg, png, jpeg, rar, zip   - Just as shown below: 

    The extension filter should work normally with that configuration: http://form.jotformpro.com/form/51271197596969?

    We've updated the helper text to reflect that - 

    Let us know if you have further difficulty.