What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Read Messages still showing as Unread in my account

    Asked by ipbr21054 on May 07, 2015 at 03:01 PM

    I have 31 unread message "shown in orange" in my forms inbox.

    I have been through all my message but it still shows 31.

    Can you make this 0 without deleting anything.

    unread inbox submissions fix incorrect count submissions count unread submissions already read
  • Profile Image
    JotForm Support

    Answered by KadeJM on May 07, 2015 at 03:48 PM

    It appears that your recent unread submissions got suck in an unread status after you've read them and we deeply apologize about that.

    I have applied a manual fix for this from our end to resolve this issue for you.

    They will still be there in your account if needed per your request so there's no need to worry about us deleting any of them. :)

    Before:

     

    After:

     

  • Profile Image

    Answered by ipbr21054 on May 07, 2015 at 03:59 PM

    THANKS.