Read Messages still showing as Unread in my account

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    ipbr21054
    Asked on May 07, 2015 at 03:01 PM

    I have 31 unread message "shown in orange" in my forms inbox.

    I have been through all my message but it still shows 31.

    Can you make this 0 without deleting anything.

  • Profile Image
    KadeJM
    Answered on May 07, 2015 at 03:48 PM

    It appears that your recent unread submissions got suck in an unread status after you've read them and we deeply apologize about that.

    I have applied a manual fix for this from our end to resolve this issue for you.

    They will still be there in your account if needed per your request so there's no need to worry about us deleting any of them. :)

    Before:

     

    After:

     

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    ipbr21054
    Answered on May 07, 2015 at 03:59 PM

    THANKS.