What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Youtube Widget: A "device support" video is showed instead of the video related to the provided URL

    Asked by hilakeville on May 07, 2015 at 04:56 PM

    I just noticed that everyone of my forms with Youtube Playback aren't allowing them to be viewed....what's going on?

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    Answered by raul on May 07, 2015 at 06:08 PM

    Thank you for contacting us.
    I've checked our youtube widget and I see that there's a glitch with it since it's showing this video instead:

    Let me pass this thread to our back end team so they can check it out.

    In the meantime, you can use a Text Field and paste the embed code provided by YouTube as a workaround.

    We'll keep you informed here for any updates regarding this matter.

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    JotForm Support

    Answered by TitusN on May 13, 2015 at 01:55 AM

    The Youtube Widget has been fixed with a compatibility update. 

    If you already have the Youtube widget on your form, Just open your form in the JotForm Builder and save it for the widget to get the update. 


    Please let us know if you experience any difficulty.