What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Price not changing on selecting different options on my payment form

    Asked by seanfigredo on May 07, 2015 at 09:10 PM

    Hi Guys! 

    My booking form was woking all along untill today. The payment through step 3 doesnt work. It doesnt show the total on the bottom. The form cannot submit. 

    THe number of hours doesnt seem to change. The prices doesnt seem to be integrating onto the total. Can any one explain why this is happening ?

    Any response will be greatly appreciated.



    Page URL:

  • Profile Image

    Answered by seanfigredo on May 07, 2015 at 09:20 PM

    I notice that it doesnt work when you refresh the page . it doesnt populate the amounts ....

  • Profile Image
    JotForm Support

    Answered by Kiran on May 08, 2015 at 02:22 AM

    As I test your JotForm, it seems to be working fine at my end. I see that the price is changed along with the total when the hours are changed. Please see the screenshot below :

    Since I have used a test credit card number, it declined my transaction. Do you see the issue on any specific browser? I see that the form is embedded using iframe method so that not to have any conflicts with other scripts on the webpage. Please try clearing the browser cache by following the steps provided in the guide below : 


    Please get back to us if the issue still persists. We will be happy to look into this issue further.