- seanfigredoAsked on May 07, 2015 at 09:10 PM
My booking form was woking all along untill today. The payment through step 3 doesnt work. It doesnt show the total on the bottom. The form cannot submit.
THe number of hours doesnt seem to change. The prices doesnt seem to be integrating onto the total. Can any one explain why this is happening ?
Any response will be greatly appreciated.
- seanfigredoAnswered on May 07, 2015 at 09:20 PM
I notice that it doesnt work when you refresh the page . it doesnt populate the amounts ....
- JotForm SupportKiranAnswered on May 08, 2015 at 02:22 AM
As I test your JotForm, it seems to be working fine at my end. I see that the price is changed along with the total when the hours are changed. Please see the screenshot below :
Since I have used a test credit card number, it declined my transaction. Do you see the issue on any specific browser? I see that the form is embedded using iframe method so that not to have any conflicts with other scripts on the webpage. Please try clearing the browser cache by following the steps provided in the guide below :
Please get back to us if the issue still persists. We will be happy to look into this issue further.