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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not receiving some email notifications

    Asked by KatieRobinson on November 15, 2011 at 12:07 PM

    I just started using a form internally for our sales people to fill out requests.  We have been receiving all of the submissions via our email notification except from one individual.  He received the "Thank You" page after submitting and I can see them in my list of submissions but never received the actual email notification. Please advise.

    Per the attached screen shot the two from Pankaj Mathur were the ones we did not receive via email.

    Page URL:
    http://www.jotform.com/form/13110430319

    Screenshot
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    JotForm Support

    Answered by Mike_T on November 15, 2011 at 07:35 PM

    Thank you for contacting us.

    Could you please whitelist the following IPs on your mail provider side?

    174.34.57.214
    174.34.57.216
    174.34.57.218
    174.34.57.219
    208.117.50.251

    Then, re-check if that makes any difference for you. Also, please check Spam folder under pankaj.mathur@infogroup.com account.

    If you need any other assistance, please let us know.