What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Unable to receive email notificationsAsked by beachhuts on May 08, 2015 at 10:34 AM
I was forwarding emails successfully but they seem to have stopped forwarding
Mailbox is fine
Test emails to email address fine
When I change the email address they forward to they forward ok but if I change it back they stop again
Never had this trouble before - any idea?
I checked your email and it is not in the bounce list. The mail logs shows that the submissions are being sent successfully.
[2015-05-08 10:29:46] Submission #306904586188932945 Form #51274377726361 SENT to in**@balloonb*****.co.uk from firstname.lastname@example.org via AMAZONSES
[2015-05-08 10:26:58] Submission #306904418188447196 Form #51274377726361 SENT to in**@balloonb*****.co.uk from email@example.com via AMAZONSES
[2015-05-08 10:14:37] Submission #306903677188124223 Form #51274377726361 SENT to in**@balloonb*****.co.uk from firstname.lastname@example.org via AMAZONSES
I checked the email notification settings and I saw that it is not configured correctly. You left the Sender Name blank. You can just choose JotForm or Full name on the Sender Name. Please don't leave it blank.
Please check your Spam folders. Please check if there are any spam filters on your email program or email client. You can also try white-listing JotMail IP addresses.