What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Theme Designer is STILL NOT WORKING

    Asked by mobileappsyourway on May 08, 2015 at 12:10 PM

    Everytime I click on Theme designer, it will not open up. It spins and spins and spins and spins and spins in the loading page and NEVER loads... PLEASE HELP. this is my third request 

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    JotForm Support

    Answered by Aury on May 08, 2015 at 12:58 PM


    If I understood correctly, the "Themes" option is not loading, is the one shown below?:

    I have gone ahead and tested opening this "Themes" option in different browsers, IE, Safari, Chrome, Torch and all them took only 10 seconds to completely load .

    I strongly recommend you to try also clear your browsers cache and cookies, and then try again to open the "Themes" option.


    I hope this helps.


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    JotForm Support

    Answered by Welvin on May 08, 2015 at 01:59 PM


    Just to let you know that you should be able to edit your forms now in the form/theme designer. There's a single form in your account which shows a NaN value, it's a kind of an error. I forgot to take a screenshot before I have it deleted from your forms/trash folder.

    Can you check and confirm this? I was able to do it so I believe you should be able to do it now ;) Here's a screenshot of your form:


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    Answered by skysimonephoto on January 25, 2016 at 08:54 PM

    This isn't working for me either