What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Upload field not working in iphone

    Asked by Angela Hunt  on May 08, 2015 at 11:14 PM

    I am not running from a URL just sharing the link via text, email etc. 

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    Answered by Angela  on May 08, 2015 at 11:27 PM

    Correction....seems to be working for some iPhones and not for others. 

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    JotForm Support

    Answered by Jan on May 09, 2015 at 06:37 AM

    Original thread title: I am running a form at the moment that includes a photo upload. It is working for android phones, iPads and PC but not iPhones. Can you help?

    This is the form you're referring to right? http://www.jotform.co/form/51191035020842

    If I understand you correctly, you're saying that the upload field is not working in Android and iPads right?

    I cloned your form for testing purposes. I used an Android smart phone with Chrome as the browser. I don't have Apple devices to try on. The upload field is working properly, I was able to upload a picture and completed the submission. It is working in desktop computer as well.

    Are you getting any error messages on the upload field? Can you please check again, what devices are not working with your upload field. 


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    Answered by Angela  on May 09, 2015 at 07:15 AM

    Android, ipad and desktop is working fine....it's iPhone that is having problems but only some. 

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    Answered by Angela  on May 09, 2015 at 07:18 AM

    As far as I can tell there is no error message it just returns to a blank form....I don't have one to test either just getting feedback from a couple of users.

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    JotForm Support

    Answered by Jan on May 09, 2015 at 10:43 AM

    Probably they are referring to a file system wherein if you click "Choose File", there is no option to browse files or pictures in the gallery. Please use InkFilepicker.io, here's a blog post about it.