What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    password reset request not working

    Asked by LaVelle on November 16, 2011 at 08:48 AM

    I have tried to get the system to send my log in information to my email address: lavelle.goodwin@gmail.com


    It is not working.


    Please advise


  • Profile Image
    JotForm Support

    Answered by mliz on November 16, 2011 at 11:17 AM

    The instructions to reset your password has been sent to the email address lavelle.goodwin@gmail.com, it contains a link which will take you to a page where you can update the password.

    Please make sure that javascript is enabled on your browser settings.

    Here are some links that are useful:

    Enable JavaScript in Mozilla Firefox

    How to turn JavaScript on usingGoogle Chrome

    Enable Active Scripting in Internet Explorer

    Let us know if you are still having issues with the password reset.