can't get my password

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    Asked on May 11, 2015 at 08:37 PM

    Hi there, my pass word retrieval is not being sent to me at all. I also am not receiving email with the embedded form. Please send me a link to reset my password. 

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    Answered on May 12, 2015 at 01:35 AM

    I see that there is no issue with sending the password reset instructions to your email. As I check our logs, it seems that the message sent successfully.

    I've sent the password reset instructions once again to your email. Please see if you have received it. Please try whitelisting JotForm email address/IP addresses in your email to avoid any email delivery issues. Please refer to the guide below for the list of IP address or email address to be whitelisted.

    Hope this information helps. Let us know if you need any further assistance. We will be happy to help.