What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why can not we log into our account?

    Asked by Marek Umrian - GCCL Slovakia  on May 12, 2015 at 04:16 AM

    Our jotform account is not functioning. Can you please let us know what’s wrong?


    It is asking us to renew it, but at the same time not accepting our user name and password.

    Name of the company - Grand Circle Cruise Line, Slovakia

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    JotForm Support

    Answered by Kiran on May 12, 2015 at 09:21 AM

    Hello Marek,

    I am unable to find any JotForm account registered with this email address. I see there are several guest accounts using the same IP address, but there are no forms available any of these accounts. If you can provide us with the account username or account registered email address or any Form ID from your account or the webpage URL where your JotForm is embedded, we'll try to locate your account.

    We will wait for your response. Thanks!