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  • Profile Image

    Not receiving submission emails from my form.

    Asked by Zachary on May 12, 2015 at 11:12 AM

    New to jobform. I just set up a form at http://form.jotform.us/jsform/5131460309014.

    I tested it at reformationproductions.com/careers where it is hosted but I don't receive the emails.

    Page URL:
    http://www.reformationproductions.com/careers

    Emails JotForm jsform and
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    JotForm Support

    Answered by ashwin_d on May 12, 2015 at 12:51 PM

    Hello Zachary,

    I did check your form's notification email alert and did not find any issue with that. You should be receiving the submission emails normally.

    Upon checking our email server log, I found that submission emails are being sent successfully to email address "info@reformationproductions.com". Please check the logs below:

    [2015-05-12 12:04:48] Submission #307255887529271186 Form #51314603090140 SENT to info@reformationproductions.com from noreply@jotform.com via AMAZONSES 

    [2015-05-12 12:04:48] Submission #307255887529271186 Form #51314603090140 SENT to info@reformationproductions.com from noreply@jotform.com via AMAZONSES 

    Have you checked your spam folder already? Please check your spam folder and see if the emails ended up there. If you do not find emails in your spam folder, I would suggest you to please speak to your email service provider and ask them to white list our domain names. The following guide should help you grab the list of domain names:  http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    Please be noted that it is also possible to use your own email address to send submission emails. You will have to add a custom sender email in your account. The following guides should help you:

    http://www.jotform.com/blog/86-Send-Form-Emails-From-Your-Own-Email-Address-JotForm-Now-Support-SMTP 

    http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address 

    Hope this helps.

    Do get back to us if the issue persists.

    Thank you!