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    Did not receive a form submission by email or in my jotform log . . .

    Asked by tupieta on November 16, 2011 at 10:31 AM

    I recently had a client fill out one of my forms (Tupieta Project Worksheet) which is quite lengthy. However I did not receive the form in my email or jotform log. The client told me they clicked submit and was told the form submitted so I need to know what went wrong. The initial link I sent was a secure form with captcha so I removed those two things.

     

    I even filled out one of my own forms (Project Worksheet) for a client I had a phone consultation with. The submission is in my log but now I don't ahve the email.

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    Answered by tupieta on November 16, 2011 at 04:12 PM

    Is there anything I can do to ensure the delivery of my forms? My form is quite lengthy so having clients fill them out twice can be a pain.

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    Answered by AtacanC on November 16, 2011 at 06:18 PM

    Hi there,

    First off, we apologize for any inconvenience this may have caused. I've cloned your form and made a test submission. I was able to receive a notification. Can you please add these ip addresses to your mail provider's whitelist?

    174.34.57.214

    174.34.57.216

    174.34.57.218

    174.34.57.219

    208.117.50.251

    If this still doesn't work, please do let us know. So we can investigate further.
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    Answered by tupieta on November 16, 2011 at 07:25 PM

    Thank you so much! I'll keep you posted ^_^

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    Answered by AtacanC on November 16, 2011 at 07:34 PM

    You're always welcome.