What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    What happens when my storage space limit is reached?

    Asked by wemakeprints on May 12, 2015 at 12:18 PM

    Are files overwritten? Or is the account suspended until I manually delete old submissions? Or something else?


    lso, just so I'm clear, I'd like to understand how/where all my form data is actually stored. It looks like the form data itself is stored on jotform servers, yet image/file uploads are stored on amazon s3. Is this correct?

    And... For example, if I generate a PDF to download from within the "submissions" sections of my jotform interface, the file is coming from jotform.com. But the image preview (assuming there was an image uploaded) is being generated from the image that's actually stored on Amazons cloud? Are these PDFs generated on-the-fly? Do they take up extra storage space? Or are they not actually being saved somewhere?


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    JotForm Support

    Answered by Welvin on May 12, 2015 at 02:22 PM

    Hi John,

    When you reached your File Storage Limit, your forms will be temporarily disabled and your account status will be set to "Overlimit". You can only restore the limit by deleting your submissions with file uploads to it or by upgrading your account to the next plan to increase your limit.

    Note that you have to make sure that backup is already made, either by downloading the submissions and files before deleting it in the form. Otherwise, there's no way you can recover it later.

    Your second and third questions are moved to another thread, please check the links below:

    For the data storage location: http://www.jotform.com/answers/568553.

    For the PDF download: http://www.jotform.com/answers/568554


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    Answered by wemakeprints on May 13, 2015 at 12:18 AM

    Sorry for the multi-question post. Will not do that anymore. Thanks for the input. I look forward to upgrading my service.

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    Answered by Boris on May 13, 2015 at 03:49 AM

    On behalf of my colleague, you are kindly welcome.

    Please don't hesitate to contact us again if you have any other questions or if you need any help, and we will be happy to assist.