What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Submissions count on my account is incorrect

    Asked by brianforflorida on May 12, 2015 at 07:32 PM

    My account is showing that I have a submission, which counts against my max number of submissions, but there aren't any submissions recorded.

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    JotForm Support

    Answered by jonathan on May 12, 2015 at 09:18 PM

    I checked your jotform accoun/username brianforflorida and I found that it has one payment submission on it.

    Are you saying that there was no submission yet done on the form?

    If you have deleted the submissions of the form http://www.jotform.us/form/51256795419162

    , the payment submission must have not been cleared yet.

    Hope this help. Let us know if you need further assistance.